Testimonials


See what our clients have said about our real estate services...

" Susan Pauls Valerio!  She was my agent and a very good friend of mine. I highly recommend her. No pressure, very informative...actually I was her longest client of roughly 6 months. Told her straight up that I'm not in a rush and I'm waiting for the right house in the right $$ range. Looked at many homes and she figured out what I wanted, as I had no clue. Eventually she found the home I'm in now and I love it!".....  JoeFro 

" Jim's experience made the difference for us both in buyin and selling a home.  Good man, good real estate agent."  ......Thomas Blackwood

 
 
 
“The Pauls family have handled all of my real estate transactions for the past 30 years, so when the time came to sell again there was no doubt about who we would choose as our realtor.
We had been very worried about the poor condition of the property and how that would affect the selling price.  After Susan completed a tour of the property she laid out the options and provided her recommendations.
Within 3 days of listing we had received multiple offers and the property was sld for 24% over the asking price.
Susan is a tru professional destined to carry on the Pauls' reputation for being leaders in the Hamilton districk real estate sector for many years to come.  Thank you Susan for a job very well done."  ..........Alan Jephcott
 
 

“Dear Jim, I am writing to let you know how pleased we were with you as our real estate agent. In handling both the sale of our previous home and the purchase of the new one, you provided us with exceptional service, invaluable knowledge and helpful advice. At every single stage of our move you were always promptly available to answer our questions. Your warm sense of humor, your relaxed personable style and your patience in helping us find the perfect home was much appreciated. It is with every confidence that I can strongly recommend other to employ you and the ‘Jim Pauls Team’. As a matter of fact, I have already recommended you to my daughter..... There is no better testimonial than that!" …..Craig Moore 

  

 

"Dear Susan:  Kam and I just wanted to comment on how good the experience was with your group and in particular with Becky Pauls.  Up until our meeting in your office, we didn't fee that the real estate business was interested in protecting our interests.  We weren't even thinking about selling our previous home; but as the developers started moving in we found ourselves in an awkward position.  The developer's real estate representative was rude, inconsiderate and definitely not interested in arranging a fair market price; he was asking us to give up a lot without representing any of our interests.  In the end we chose to proceed with a different agent for the sale of our property, Jim Boutin, who referred us to your office to find another home. However, it wasn't until we met with Becky Pauls, that we felt comfortable and trusting.  She is a remarkable, knowledgeable and personable young woman.  Becky is a sales person who offered advice but allowed us to take our time; there was a determination to make sure we found a home we would love.  Becky made the search interesting and fun while maintaining a professional manner, and while we saw numerous properties, she was quite right when she said that we would know the right property when we saw it.  She took our sarcastic remarks with much grace and humour.  Becky's patience was most welcoming. We felt that she understood what we were looking for in a property, as well as our budget, and made suggestions appropriate to our wish list.  We appreciated the laid back, no rush, no pressure approach.  Buying a home is stressful; but Becky was caring, reassuring and respectful.  We just wanted to let you know what a gem you have in Becky Pauls.  We would be happy to recommend her services and your real estate firm to our friends in the future."....Sofie & Kam Zaworski   

 

 

 

“As first timers, Susan was very thorough and patient throughout the entire process. She made sure we found a home that met all our needs and more. Susan made us feel very comfortable and we would highly recommend her.” …..Vera Furtado & Tony Vuic

 

 

 

“Our experience with Jim Pauls Real Estate was superb! As first time home buyers we were unsure, nervous and excited about finding our home. Jim made it a fun and exciting process. He is extremely professional, knowledgeable, reliable, and very well connected with other realtors in the area. What stood out about Jim and his team was that they always put her clients first, and it definitely showed throughout the entire process. Jim surrounds himself with a great team!! Jim's outlook to different properties, was an angle that was unique and beneficial to us. He looked for the value in a home and property, rather than the cosmetic appeal. A little work was what we were looking for, to create a home that was meant for us. It only took a bit of time, and we had found it. After winning a bidding war for the home, we ran into the original owners of the house and were informed that the only reason we got the home was because of our agent. They informed us, that our agent spoke so highly about us and they were so excited to have such a fantastic couple move into their home. Having an agent who understood us and took the time to get to know us, eventually made to process complete.

We would highly recommend Jim Pauls Real Estate to all family and friends who are seeking to sell or buy a property!”
…..Jordan Reddicliffe & Kathy Penic-Reddicliffe

 

  

 

“We listed our house with Jim and Susan this spring. In this declining market, we were worried that it would take us a long time to sell our house or that we would have to sell it for less than we thought it was worth. However, with Jim and Susan’s excellent marketing, advice and support our house sold in 2 weeks at a price that was close to what we were asking.  Jim and Susan provided excellent advice to us regarding preparing our home for sale and Jim was incredibly supportive and knowledgeable during the sale negotiations. In addition, we have two young children and Jim and Susan were always very flexible and understanding in booking viewings around nap and bedtimes.

In the future, we will always look to Jim and Susan for all of our real estate needs and highly recommend them to everyone we know.” …..Michelle & Cameron Smith

 

 

 

“When we were ready to purchase our first home, there was no question that we would be going to Jim Pauls Real Estate! After meeting with Jim and then Susan we felt at ease and comfortable going through the process of buying a home. Everything was handled quickly, efficiently and with the utmost integrity. Susan made sure we were completely happy with our purchase and walked us through each step which made a huge difference for us as first timers!

We also love their concern for the community as a portion of their sales go to support City Kidz in Hamilton. Thanks Susan and Jim!” …..Nathan & Carley Ellis

 

 

 

“This is the third time that we have used Jim Pauls Real Estate for buying or selling a home.  We would never choose anyone else.  The first two times were great, quick and straight forward.  This time however, we decided to sell in a very unpredictable market. It took some time, but Jim & Susan were excellent through it all. They were determined that our house would sell and went the extra mile to make it happen.

Unfortunately, the owners of the house we wanted to buy wanted to do things privately. Not something that we would ever do again. So even though we weren’t technically using agents, Jim & Susan were still wonderful.  They went above and beyond to help us through the process and answers any questions that we had.

We would strongly recommend Jim Pauls Real Estate. They listen to your needs and do whatever they can to make the buying & selling experience as easy as possible.

Thanks guys, we couldn’t have done it without you.” …..Jon & Shelley Agnew

 

 

 

“The task of buying your first home can be emotionally draining and difficult. Jim Pauls Real Estate made it easy; they did all the hard work for us in finding and booking houses to view. In the end the results were exactly as we hoped; we found our dream home and paid only what we planned on. I would recommend Susan Valerio and Jim Pauls to anyone who is looking for dedicated, caring people who put their interests last and yours first. They will put their heart into finding the perfect home for you.

Thank you Susan and Jim for everything!…..Amanda and Luke Cronsberry

 

 

 

"My wife and I really wanted to buy a house downtown Hamilton, but we both had no idea where to start. We sat down with Susan and Jim and talked through all of our options, discussed what would be within our budget, and started looking at potential houses. We found our dream house in an area we loved, and were thankful for their experience and expertise in helping us find it.

However, that was not when we really needed them.

We really needed them when, on the day of the move, the old owners almost went bankrupt and attempted to cancel the move. With all of our stuff in boxes and our apartment lease about to expire, my wife and I were freaking out. Jim and Susan called us immediately, scheduled an emergency meeting, and laid out all of our possible options. They told us that "they would make sure this worked", and we believed them. Despite the insane complications, we knew that they would take care of the situation. By the end of the day all of the problems were resolved and we were able to move into our new house.

We don't know what we would have done if we were buying independently or didn't have people with so much experience taking care of us. They took one of the most chaotic days of our lives and turned it into a day of celebration. We love our house, so thanks Jim and Susan!" …..Kevin & Meaghan Makins

 

 

  

“When the time came for me to purchase my first house I called Jim.  Over the years Jim has always gone the extra mile for my family.  He is always available to lend us his expertise.

Jim was very thorough threw out the entire process.  Jim provided me with giving me a number of great houses to view and he reassured me that the house I chose was a great selection. He was able to negotiate a great price for me.

I would recommend any of my friends or family to deal with Jim in the future.” …..Chad Martin

 

 

 

“Being first time home buyers, my husband and I were anxious to ensure that we were getting everything just right. Jim and Susan were professional, and friendly with attention to details.  We were able to get exactly what we were looking for. It was a pleasure to work with them and would/will recommend Jim Pauls Real Estate to all of our friends and family.” …..Richard & Jillian Wiebe

 

 

 

“As first time house flippers, my cousin and I needed some professional advice.  Jim showed us what kind of house to look for, house much money to spend, and where to spend it.  Then he worked out a great deal to keep our carrying costs down.

When it came time to sell, Jim’s advice on how to showcase the home paid off.  We got our first offer after only four days on the market.  Susan closed the deal in a matter of hours and we made a tidy profit. Experience definitely made the difference. Thank you Jim and Susan, for making us successful flippers.” …..Mike Pauls & Rob Morrison

 

 

 “Thank you for making a quick sale of our Hamilton Loft on Rebecca St!  We decided to amke a move and stop renting our property and put the place up on the market.  The prior agent was not able to get many showings and wanted to lower the price every other week; this kept up for close to 4 months.  When I contacted you (Susan) I was not sure what to expect; tather your experience and abilities proved not only that you would have showings immediately to put the property on the map, you were good to work with and coordinated as per our needs.  Not to mention you had the place sold in no time!  Thank you Susan"  ..........Tomasz Kut

 “Jim has been our Real Estate Agent for many years.  We trust him completely and will continue to do so for many years ahead.” …..Ted & Arniece Salata

 
“We love our new home that Susan found us!!  Thanks again for great help!" .............Patti Shaw
 
 
"Within the past year I have been provided with services from two real estate companies.  Susan Valerio's client care was far superior to her competitor.  Her availability, efficient response, and attention to our needs were incredible to say the least.  She respected our financial position and did not try to push our budget.  She listened to our needs, and provided options for us to view daily.  When we expressed interest in seeing potential homes she was in touch with us immediately to visit them.  While we were looking at houses we were interested in she informed us of others we could see at the same time.  She prepared us for expected costs of purchasing a home, contact information for service providers when we moved in, and continues to stay in touch to see how things are going with our family.  Everything we asked for in a house we received in the home Susan Valerio helped to provide us with." .......Karen Whitwell
 
 
"I had a fantastic experience buying my first house with Susan!  She found me an amazing townhouse that I am so excited to come home to everyday!!!  I could have asked for a smoother, enjoyable experience..." ......Julie Birchall